Data Retention Policy

Quantum Swap’s approach to data retention is built around two principles: protecting user privacy and supporting effective customer service. We collect and store only the minimum amount of data necessary, and we do so for the shortest time possible.

Transaction Data

• 72-Hour Window – Quantum Swap retains basic transaction data for up to 72 hours. This short window provides our support team with enough information to investigate and resolve user queries, such as failed routes or unexpected delays.

• Extended Support Cases – If a support matter extends beyond the 72-hour window, relevant transaction data may be retained until the case is fully resolved. Once the issue is closed, the data is automatically deleted by our systems.

• Non-Custodial Design – At no point does Quantum Swap hold custody of user assets. Transaction data refers only to operational logs (e.g., route paths, amounts, wallet addresses involved in swaps) and does not include control over funds.

Law Enforcement Cooperation

Quantum Swap complies with valid requests from law enforcement authorities investigating illicit activity. We respond within the limits of applicable laws, while also ensuring that unnecessary user data is not collected or retained.

User Privacy Commitment

• Minimal Data Collection – Only operational data necessary to process swaps and troubleshoot support issues is retained.

• No Long-Term Storage – Transaction logs are purged after 72 hours unless explicitly required for an open support case or valid legal request.

• Transparency – Users are informed of our retention policy and can request clarification at any time via our support channels.